TABLE OF CONTENTS

• Viewing Orders
• Cancel/Refund an Order
• Edit an Order
• How to Print an Order

If you are on the Floranext Platform 1.0, please refer to this article.

Viewing Orders

To view your received orders, you will click on the Orders > Orders.

Your orders will be shown listed from the recent at the top and the oldest toward the bottom. 

If you see an order with a yellow bell, that means it is a new order that the ticket has not been printed out for yet.

If you edit an order, it will re-highlight the order, even if you've printed it the ticket. 

To view an order, click on the view button on the order. 

Once the page loads this will display the full order information. 

Cancel/Refund an Order

In your Floranext admin click ORDERS, find the order you want to cancel and click View, then press the Cancel Button (if it was ordered on a credit card) their credit card will be

Edit an Order

There Are a couple editing option to choose from. 

Items Ordered editing: This will allow you to edit Delivery Charge, Discount, Wire Out Fee, tip, and product info. You can also add additional product.

Adding product or fee to an order with charge that amount to the customer. 

Delivery Information: Allows you to edit time, date, delivery instructions and order type. 

Address Information: Customer and Recipient address info can be editing in the section.

Changing address information will not recalculate shipping, tax or other order amount.

Card Message: Occasion, font, and message can be edited here.

How to Print an Order

You can Print, Print receipts, or Print tickets from this section too just by Print and selecting the item you wish to print.

More info on printing can be found here!