Floranext Remote Print App - Setting Up & Troubleshooting

With the Floranext Remote Print app you can print tickets, receipts, invoices, and work orders on your Floranext Point of Sale and Website without pop ups. 

1. Download the right version for your operating system: 

Floranext Remote Print Installer

Note - the Floranext Remote Print app does not work on iPad point of sale yet.

2. Log into Floranext Remote Print app 

App Icon should be on customer's desktop.

Use the same login/password you use for your Floranext admin login

Note - if you are on Windows you may be prompted to install a font 

3. Update Print Settings in Admin

In Floranext Admin > POS Settings > Print Settings Choose 

Remote Print

• Remote Print - Yes
• Google Cloud Access - Can be left blank (or if filled can leave filled in)
• Print Method - Floranext Print App
• Printer - Choose printer (and tray if option shows)

Ticket Print

• Print Method - Floranext Print App
• Printer - Select Printer (and tray if option shows)

Receipt Print (Coming Soon)

• Print Method - Floranext Print App
• Printer - Select Printer (and tray if option shows)

4. Test Print

Floranext Admin > Orders > View Order > Print 

Test print receipt (if you have set this up)

Test print ticket

5. Troubleshooting

General

• Check you are on the most recent version
• Multi-tray printers - set Printer Tray to Automatic if this option available 
• Antivirus - Norton, Kaspersky Anti-Virus sometime block; set Floranext Remote Print as exception

Mac Print App 

• Make sure Info window is closed. If open the Mac app will not print. 
• Menu > Reconnect - will reconnect app if it somehow becomes disconnected from print server. 
• Printer not showing in Print Settings - Log out of the print app and back in 

Windows Print app

• Old Windows OS - some customer continue to run old Windows Operations Systems. These operating systems are not supported by Microsoft and are a security risk. Print App will not work with these end of life systems.