Your Floranext representative will be using Ultraviewer or TeamViewer to connect remotely to your computer to configure your browser and printer settings for Floranext.

TABLE OF CONTENTS

• Download Ultraviewer (PC)
• Download TeamViewer (Mac, PC)
• Remote Control on Mac
  • Review System Access
  • Granting Access to macOS Devices

Chrome Remote Desktop

You can set up remote access to your  Windows, or Linux computer.

• On your computer, open Chrome.
• In the address bar, enter remotedesktop.google.com/access.
• Under “Set up Remote Access,” click Download .
• Follow the onscreen directions to download and install Chrome Remote Desktop.

You may have to enter your computer password to give Chrome Remote Desktop access. You may also be prompted to change security settings in Preferences.

Download Ultraviewer (PC)

Go to ultraviewer.net (If you get a "Your connection is not private" warning, click on "Advanced" at the bottom of the page and then "Proceed to www.ultraviewer.net").

Click Download in the top bar

Click Download under the INSTALL (EXE) option.

The download will be seen at the bottom left of Chrome. Click the program and it will prompt you to install it on your computer, just hit Next for 3 consecutive times and Install at the end.

Download TeamViewer (PC, Mac)

Go to https://www.teamviewer.com/

Select Free Download at the top right of the screen.

Select the Operation System Windows or Mac.

Download TeamViewer QuickSupport for easy access.

Remote Control on Mac

Recent macOS versions require your permission for apps to provide remote control functionality (e.g. Screen recording or mouse and keyboard control).

Without certain permissions, TeamViewer functionality may be restricted.

Review System Access

The following prompt appears the first time TeamViewer is open or any time when the permissions for the options have been revoked:

The following permissions will need to be changed, to allow remote access:

• Screen Recording

• Accessibility

• Full Disk Access

You can also open this dialogue by navigating to Help ➜ Check System Access

Granting Access to macOS Devices

To manually access the three required permissions, please navigate to System Preferences ➜ Security & Privacy. The three required permissions will be named as they appear above.

Login credentials may need to be entered when selecting "Click the Lock to Make Changes."

In the Review System Access prompt, select Request Access for Accessibility, Full Disk Access and Screen Share. A new pop-up will appear, prompting to Open System Preferences.