Most credit card companies have complex rates and fee structures that can make it hard to determine the cost to your business. Stripe is the opposite, they are very clear on  what you are paying in processing fees. Floranext integrates with Stripe for credit card processing through both your website and POS. Note that rates may differ from those advertised on the Stripe website, so please contact us for details on pricing. 

TABLE OF CONTENTS

• Stripe Advantages 
• Setting Up Credit Card Processing Through Floranext
• Running a Debit Card with Integrated Processing 
• Editing Completed Orders with Integrated Processing
• Using Your Stripe Account
• Changing Stripe Deposit Schedule
• Accelerating Deposit Schedule
• Changing Bank Account for Strip Deposits
• Forgot Stripe Password

Stripe Advantages 

Other advantages of using a Stripe account include:

• No monthly gateway required (save money on gateway fee)
• Get same-day setup, usually in under 10 minutes
• No PCI compliance fee, statement fees, device insurance fees, or other hidden charges
• No per month processing fee
• Full access and control over your Stripe account
• View detailed credit card processing reports from your Stripe Dashboard
• NEW! Google Pay and Apple Pay payment methods for the Website Checkout. Note: May depend on your Stripe Account Type. 
• NEW! Add-On feature to use a Credit Card Surcharge free on the Floranext POS + Website package.  Only $10 more a month for POS only or Website only packages.

Please Note - Generally for US customers the initial (first) payout will take 7 days for the new account, and then automatically be moved to a 2-day rolling standard payout schedule. This standard schedule varies by country, but in the US it's 2 days rolling. Customers located in Canada will default to a 7-day payout, and then automatically be moved to a 3-day payout after meeting certain criteria determined by Stripe.

Setting Up Credit Card Processing Through Floranext

To get started, navigate to Settings ➜ Stripe UA Settings.

If you don't see an option for the Stripe UA menu under Settings, try logging out and back in using the Log Out option under the account menu, or "person icon" (simply closing your browser tab or window and reopening Floranext will not work).

To create a Stripe account, Check the box next to 'I agree to the Stripe Services Agreement and Stripe Connected Account Agreement and Floranext Terms of Service.'. 

Click the 'Set Up Credit Card Processing' blue button to continue to the Stripe website. You will be prompted to create a password for your account.

To complete the application, you’ll need your shop’s bank account and routing numbers. Additional information like your shop’s EIN/tax number or personal identification number (ie. Social Security Number) are also required.

Fill out the application and click Verify Account to submit. Some fields are optional, but don't forget to verify the account with a phone number!

Once Stripe verifies you account, Floranext will also need to activate your account in Floranext and test your gateway.

To process a credit card with Stripe, just click the "Credit Card" payment method from the Take Payment menu. 

Now that your Stripe account is set up, you are responsible for managing it. Floranext can offer guidance and support, but we have no access to your Stripe account.

Running a Debit Card with Integrated Processing 

If you have a gateway with your Floranext POS (integrated credit card processing) then you will be able to process credit cards and debit cards that have a logo you accept (Visa, Mastercard, American Express, Discover, etc). The types you accept are setup with your credit card processor.

Debit cards do not require entry of PIN by customer because they are run as "Debit With Signature."

• Enter the order in your Floranext POS Take Order screen
• Choose the Credit Card payment option to key in the number
• Complete Order

Editing Completed Orders with Integrated Processing

Once an order is complete, changes can be made to products or other fees. These changes will be reflected within your Stripe portal as new charges, partial refunds or full refunds. 

Stripe Users: If multiple edits to products are made to an order this may cause a full refund to be issued in your stripe portal. New charges will then be issued in the stripe portal immediately after. More info on Stripe orders can be found here.

Using Your Stripe Account

You can access your Stripe account at dashboard.stripe.com.

In general, customers processing credit cards in Floranext through Stripe won't need to access their Stripe accounts regularly — There is no need to batch out credit cards, for example.

Detailed reports are available in your Stripe Dashboard.

If you're having an issue with Stripe, please see this guide to learn who to contact for troubleshooting and resolution.

Changing Stripe Deposit Schedule

First, navigate to your Stripe Dashboard, then go to Payouts on the sidebar.

From the Payouts menu, click Settings. In the Settings screen you'll see your connected bank account information, and beneath that, your Payout Schedule.

By default your payouts will be automatically deposited to the connected bank account every day, seven days from the time payment is received. 

You can change your deposit schedule to daily, weekly, or monthly, and all captured payments within that span of time will be bundled and deposited. We do not recommend switching to manual payouts. 

Accelerating Deposit Schedule

Stripe has their own policy on payout schedule that Floranext has no control over.

However, Stripe has encouraged account holders to use the Contact Us form in the Stripe dashboard to request a shorter payout schedule. Stripe will review these request.

The qualifications for the 2-day payout schedule are as follows:

• Your business is located in the US or Australia
• You have actively processed payments for 120 days, or have over 100 charges
• Your dispute rate is below 0.2%

Changing Bank Account for Strip Deposits

Navigate to your Stripe Dashboard, then go to your transfer tab.

The changes will take effect for all new transfers almost immediately.

Changes made to other Stripe account information will not impact your payout schedule.

Note: If you change your bank account or identification number (eg. Social Security Number), the account status will change to Pending. You will still be able to accept/“capture” payments, but will not receive deposits until the updates are processed, typically 1-2 days after the change is submitted.

Forgot Stripe Password

Recovering your password through Stripe is simple. Just click here and enter the email you created the account under to receive a password reset link.